Municipal
Municipal Broadband Adoption and Digital Skills logic model
Fiber and cable service now reach 96% of addresses in the city, yet ACS data show 23% of households in the eastern wards have no home broadband subscription. Residents cite monthly cost, lack of a working device and low confidence online.
Inputs
- Library system staff and 14 trained digital navigators
- Refurbished laptop supply from a regional e-waste partner
- Partnerships with ISPs offering low-cost plans
- Classroom space at 6 library branches and 3 senior centers
Activities
- Offer one-on-one help choosing and enrolling in affordable home internet plans
- Distribute refurbished laptops to households that complete a skills course
- Teach an 8-hour digital basics course covering email, telehealth, job portals and online safety
- Hold drop-in tech help hours at libraries and senior centers
Outputs
- 3,200 residents receive digital navigator sessions each year
- 1,450 households enrolled in a home internet plan
- 1,100 refurbished laptops distributed
- 900 residents complete the 8-hour digital basics course
Short-term outcomes
- 80% of course completers can independently schedule a telehealth visit and apply for a job online
- Enrolled households keep service for at least 6 months
Intermediate outcomes
- Home broadband subscription rate in the eastern wards rises from 77% to 85%
- More residents use city online services for permits, payments and benefits
Long-term impact
- Gap in broadband adoption between wards closes
- Digital navigation becomes a permanent line in the library operating budget
Indicators and data sources
| Indicator | Source | Frequency |
|---|---|---|
| Households with a broadband subscription | American Community Survey Table S2801 (5-year estimates by tract) | Annual |
| Service availability by address | FCC National Broadband Map | Semi-annual |
| Plan enrollments and 6-month retention | Digital navigator case log and ISP partner confirmations | Quarterly |
| Digital skills gains | Northstar Digital Literacy assessments, pre and post | Per course |
Assumptions
- ISP low-cost plans remain on the market after the Affordable Connectivity Program ended in 2024
- Device donations continue at current volumes
Programs this model suits
- State broadband office non-deployment funds (subject to NTIA's 2025 BEAD restructuring; the federal Digital Equity Act competitive grants were cancelled in 2025)
- Public library and community foundation digital inclusion grants
- Corporate philanthropy from ISPs and technology companies
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